Contacts

Numismatic enquiries: St. Helena banknotes and coins are issued by the St. Helena Government, to whom all numismatic enquiries should be directed.  The St. Helena Government website can be located at www.sainthelena.gov.sh.  The Bank of St. Helena cannot send out banknotes or coins for collectors.

Before you contact us: have you read our FAQ page?  It may answer your question without the need to call/email us.

Skip to:  Postal Address  Telephone, Fax and email  Important Notes  Queries and Complaints

Postal Address

It is recommended that the full postal address is always used, as follows:

In St. Helena you can also use FREEPOST 2000 (see Using FREEPOST 2000, below).

Please note: as St. Helena Island has no air service, post from abroad can take up to two weeks to arrive, even if sent initially by airmail.  Hence it is recommended that urgent documents are sent initially by Facsimile or by email, with a postal 'top-copy' to arrive later.

Telephone, Fax and email

You can download our contact details in a printable sheet from our Documents section or by clicking here.

The bank has direct dialing and individual email addresses.  The primary contacts are as follows:

Important Notes

Queries and Complaints

If you experience difficulties with any aspect of the bank's service please contact the relevant team leader who will be able to help.

If you have any complaints regarding the bank's activities you should, in the first instance, contact the relevant team leader.  If you are still not satisifed please contact the Manager.

About email

Please note that email is not secure.  You email may be viewed by others and could be altered.  For this reason we cannot accept instructions by email, and would advise that you do not send security or other confidential information this way.  The Bank of St. Helena cannot accept liability for the consequences of your messages being intercepted by any third party.

You will notice that, on this site, email addresses are not shown in full.  This is unfortunately necessary to stop spammers from bombarding us with junkmail, using addresses 'harvested' from our website by special computer programs.  To complete the email address shown just add "SaintHelenaBank.com" (note that this is '.com' not '.co.sh').  We regret the need for this and apologise for any inconvenience it may cause you.

Using FREEPOST 2000

You can now post things to us free from anywhere in St. Helena.

Please note that:

• You must write "FREEPOST PO Box 2000" clearly on the envelope.  Then you do not need a stamp.

• This applies only to items posted on St. Helena

• The Post Office is your agent.  Bank of St. Helena cannot take responsibility for items not delivered to it

• Please do not post cash or valuables

www.SaintHelenaBank.com and www.SaintHelenaBank.co.sh

Head office: Post Office Building, Main Street, Jamestown, Island of St. Helena, South Atlantic Ocean STHL 1ZZ  Please click here for our full contact details

Bank of St. Helena is established and regulated in St. Helena under the Banking Ordinance 2003 and the Bank of St. Helena Ordinance 2003.   All information provided on this site is liable to change without notice.